Associate Customer Success Manager

About the company:

devx Labs is an AI-native consulting firm that fundamentally reimagines business operations around AI capabilities. We don’t just implement AI tools - we transform how enterprises operate through first-principles thinking and outcome-driven execution.

About the role:

We are seeking a solution-oriented Associate CSM who can bridge the gap between stakeholders, design teams, and technical teams. The role involves discovering business needs, defining scope, documenting requirements, and creating clear deliverables such as BRDs, FRDs, and user stories.

The  Associate CSM will ensure requirements are well understood, accurately documented, and effectively communicated to enable successful solution delivery.

Requirement Discovery & Collaboration

• Partner with stakeholders, clients, and cross-functional teams to identify business challenges and opportunities.
• Facilitate workshops and brainstorming sessions to elicit and define clear, actionable requirements.
• Translate business needs into structured user stories, functional specifications, and detailed documentation.

Solution Scope & Feature Definition

• Define and prioritize solution features based on business value, risk, and feasibility.
• Prepare scope documents outlining solution objectives, boundaries, assumptions, and constraints.

Documentation & Visualization

• Develop and maintain Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and user stories.
• Create wireframes, UML diagrams, and process flows to visualize and validate requirements.
• Ensure proper version control and traceability of requirements throughout the project lifecycle.

Workflow & Change Impact Analysis

• Map business workflows and system interactions to ensure solution clarity and alignment.
• Analyze and document the impact of change requests on scope, timelines, and business objectives.

Requirement Validation & UAT Support

• Review requirements for completeness, clarity, consistency, and alignment with business goals.
• Support User Acceptance Testing (UAT) by clarifying requirements and validating that delivered solutions meet business needs.

• Experience as a Business Analyst or in a similar role.
• Solid educational background in a technical field (Computer Science, Information Technology, Engineering, or related discipline).
• Strong solution orientation with an analytical mindset.
• Skilled in requirement discovery, feature definition, and documentation.
• Proficiency in writing User Stories, BRDs, and FRDs.
• Expertise in wireframes, UML diagrams, and process flow design.
• Ability to act as a bridge between stakeholders, design, and technical teams.
• Solid understanding of the Software Development Life Cycle (SDLC).
• Strong communication, documentation, and stakeholder management skills.
• Experience handling change request impact analysis and requirement traceability.
• Excellent planning, organizational, and time management abilities.

• AI tool credits and freedom to experiment with modern approaches.
• Performance-based appraisal at 6 months + annual appraisal cycle.
• Competitive pay with a structured CTC breakup.
• Work with clients across industries and domains.
• Hybrid model with work-from-home support and flexible working hours.
• No-cap leave policy — take time off responsibly, no fixed limits.
• Health insurance with spouse and kids coverage included.
• Yearly outings, and an open environment for innovation.